All holidays featured on this website are sold subject to the following conditions:

ATOL Your Financial Protection
Only Exclusive Travel is licensed by the Civil Aviation Authority (CAA) and holds an Air Travel Organiser’s License (ATOL) No 4734. An ATOL is a legal requirement for tour operators selling air inclusive holidays to the public. This license is only issued after a bond has been lodged by the Company with the CAA to protect the customer in the event of any failure by the supplier of travel arrangements booked. This bond is sufficient to cover the holidays with whom the Company arrange air inclusive travel, acting as the airlines principle (i.e those airlines with whom the Company has an agreement to sell the seats of that airline).

1. Booking
If the holiday is arranged with the Company all correspondence will be sent to the customer at the first address specified. If the arrangements are made through a travel agent all communications from the Company will be sent to the agent, who, as regards communications from the Company to the Customer, is the agent of the customer. All monies paid to the travel agent are held by that agent on behalf of the Company.

2. Payment/Deposit
A deposit of 10% of holiday cost (minimum £100.00 per person) must be paid on completion of booking or the full amount if the booking is made within 10 weeks of departure. The booking is not accepted until the date shown on the confirmation invoice issued by the Company. If the booking is not accepted the deposit will be refunded. Alteration or cancellation by a customer of an accepted booking will be subject to the provisions of sections 4 and 5 of these conditions.

3. Invoice
Only Exclusive Travel will send a confirmation invoice on receipt of the signed booking form with the appropriate deposit payment. If the booking is within 10 weeks of departure then full payment is due. All outstanding amounts must be paid 10 weeks before departure. The precise date will be shown on the invoice.

4. Changes and Cancellations by the Client
The effective date of change or cancellation is the date the Company is advised. If you decide to alter any details after your booking has been accepted by the Company and providing we are informed no later than 6 weeks prior to departure, these will be treated as change and a £50.00 administration fee per person will be charged. However, any changes to a passengers name originally shown on the booking or any alterations requested within 6 weeks of departure may be treated as a cancellation.

5. Cancellation by the Client
If the customer does not pay the balance of the holiday price at the prescribed time, the Company reserves the right, after due notice to the customer or agent as appropriate, to cancel the booking in the event, or if the customer/client cancels after the booking is accepted, the deposit will be forfeited. Additionally, if the cancellation occurs for either reason, the insurance premium and the following cancellation charges will be payable by the customer/client.
56+ days Deposit only
56-32 days 50%*
32-21 days 75%
21 days or less 100%

*Except in the case of Christmas Bookings (defined as any holiday that encompasses the Christmas and/or New Year periods). Cancellation within 56 days of departure date will result in 100% of holiday cost being forfeited.

6. Our Price Guarantee
We reserve the right to increase our prices at any time. If you accept the price of your holiday as quoted at the time of booking (which may be higher or lower than the quoted on this website) and pay the full amount on receipt of our confirmation invoice, your holiday price will be totally guaranteed against further price rises.

7. Changes and Cancellation by the Company
Whenever possible all changes will be advised to you and your local travel agent, without delay. Should these changes be minor, you will be offered a comparable alternative. If the alteration is major, you will have the option of accepting the alternative or receiving a full refund. If a major occurs within 56 days of your departure you will be entitled to compensation payment per person on the following scale.
56-43 days £10.00
42-29 days £20.00
28-15 days £30.00
14-0 days £40.00
If you decide to cancel, as a result of a major change, you will be refunded all monies paid and receive the above compensation. A major change to your holiday before departure is deemed to involve changes to your UK departure airport, resort, hotel accommodation or change of flight timings by more than 12 hours.

8. Scheduled Airlines
The responsibility of the airlines in connection with the holidays in this brochure is limited to the carriage of passengers in accordance with the conditions of the carriage of the participating airlines by the international conventions. Airlines reserve the right to amend timings by more than 12 hours.

9. Force Majeure
The Company accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by forces majeure events such as strikes, riots, political unrest, war hostilities, or threat of war, terrorist activity, industrial disputes, fire, flood, weather problems or similar events beyond our control.

10. Website Description
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. We will advise you if we become aware of any major change.

11. If you have a complaint
Should you have any complaint you are urged to discuss it at the time with the airline, hotel or car rental company. If your complaint is not resolved please notify Only Exclusive Travel within 28 days of your return, giving flight details and UK departure date. No action can be taken after this period.

12. Responsibilities of the Client(s)
A) Any passports, visas, health certificates or other travel documentation required for the holiday must be obtained by the Client(s), whose responsibility it remains to ensure that these are the in order, and to meet any additional costs incurred (whether by the Client(s) or by the Company on behalf of the Client(s) as a result of failure to comply with such requirements).

B) The Client(s) is responsible for checking and confirming the dates and times of flights shown on their airline tickets. The Client(s) is responsible for checking-in at the correct time and for presenting themselves to take up all pre-booked components of the holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins. No credit or refunds will be given for lost, mislaid or destroyed travel documents, or any unused services included in the holiday price.

13. Travel Insurance
The Company strongly recommends that you have travel insurance in the interests of you and your family. However, it is the responsibility of the Client(s) to ensure that they obtain adequate travel and medical insurance cover. Whilst the Company may assist in the event of a claim, the Company accepts no responsibility for the action of the Insurance Company and/or the Underwrites and/or the Loss Adjusters. Should you decide not to take out travel insurance, the Company will not be responsible for any losses incurred as a result.

These terms constitute part of the contract between the parties, unless varied in writing. Payment of all or any part of the monies referred to Paragraph 1 above shall constitute acceptance of behalf of the Client(s).